1. Introduction
Offcut ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our Service.
2. Information We Collect
Account Information: When you register, we collect your name, email address, business name, and password (stored securely as a hash).
Client Inquiry Data: We store client inquiries submitted through your Offcut account, including names, emails, project details, and budget information.
Usage Data: We collect information about how you use the Service, including log data, browser type, and pages visited.
Payment Information: Payment processing is handled by Stripe. We do not store your full credit card details.
3. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Service
- Generate AI-powered responses on your behalf
- Process payments and manage your subscription
- Send transactional and service-related communications
- Provide customer support
- Comply with legal obligations
4. AI Processing
Client inquiry data submitted through your Offcut account is processed by AI models to generate personalized responses. This processing occurs on secured infrastructure. We do not use your client data to train AI models without your explicit consent.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Third-party vendors that help us operate the Service (e.g., hosting, payment processing, AI providers), under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Retention
We retain your account data for as long as your account is active. Client inquiry data is retained for 12 months after the inquiry date, then automatically deleted. You may request deletion of your data at any time.
7. Security
We implement industry-standard security measures including encrypted connections (HTTPS), password hashing, and secure database storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at hello@getoffcut.com.
9. Cookies
We use essential cookies and local storage to maintain your session and preferences. We do not use third-party tracking or advertising cookies.
10. Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email. Continued use of the Service after changes constitutes acceptance.
12. Contact
For privacy-related questions or requests, contact us at hello@getoffcut.com.